Refund and Returns Policy

Thank you for shopping with Dubai Chocolate Bar. We strive to ensure every customer is delighted with their order. If you are not completely satisfied, please review our refund and returns policy below. This policy follows Google Shopping guidelines and applies to orders shipped within the United States.

Returns Eligibility

  • Due to the perishable nature of our products, returns are accepted only if the item arrives damaged, defective, or incorrect.

  • Please contact us within 3 days of receiving your order to report any issues.

  • We cannot accept returns or exchanges for change of mind or allergy preferences.

How to Request a Return or Refund

  1. Contact our Customer Support team within 3 days of delivery via email at support@dubaichocolatebarusa.store or phone at (555) 123-4567.

  2. Provide your order number, details of the issue, and photo evidence if applicable (for damaged or incorrect items).

  3. Our team will review your request and provide instructions on how to proceed.

Refund Process

  • Approved refunds will be issued within 7 business days to the original payment method.

  • Refunds may take additional time to appear depending on your bank or payment provider.

  • Shipping fees are non-refundable unless the return is due to our error.

Non-Returnable Items

  • Perishable goods such as chocolates and confections cannot be returned unless damaged or defective upon delivery.

  • Gift cards and promotional items are non-refundable.

Exchanges

  • Exchanges are considered on a case-by-case basis and only for damaged or incorrect shipments.

  • Contact Customer Support promptly to arrange any approved exchanges.

Damaged or Lost Shipments

  • Please inspect your package upon arrival.

  • If the package is lost or damaged during shipping, notify us within 3 days to initiate a claim with the carrier and receive a replacement or refund.

Contact Us

For any questions about refunds or returns, or to report an issue, please contact:

Dubai Chocolate Bar Customer Support
Email: support@dubaichocolatebarusa.store
Phone: (555) 123-4567
Hours: Monday – Friday, 9 AM – 5 PM EST

We are committed to making your shopping experience positive and will work diligently to resolve any concerns regarding your order. Thank you for choosing Dubai Chocolate Bar!